Change Initiation - The Fourteen Rules of Communication.
“How much should we tell them?” and “When should we tell them?” are questions we agonize over whenever the agenda is one of change. Of course some change processes may require high levels of confidentiality and all Human Resource issues need to be correctly considered.
However let’s not be tempted to hide behind a façade of secrecy because it suits us. It might just be that “they” are able to assist with and speed up the change process --- if they are actively involved.
Let’s not forget that if we allow the creation of a communication vacuum the team will make up their own stories to fill it. Imaginations will run riot and the prophets of doom will reign supreme.
So let’s follow the Fourteen Rules of Communication –
Tell people when you have something to say
Tell people you have nothing to tell them when you have nothing to tell them
Tell people what you plan to do
Tell people when you plan to do it
Tell people what you will be doing
Tell people what you would like them to do
Tell people who is likely to be affected
Tell people what the new world will look like
Tell people what their place in the new world will be like
Tell people how they will fit into the future
Tell people all the timescales
Tell people what the result will look like
Tell people how you will assist them in the transition
Tell people it’s OK to ask questions
The FIFTEENTH rule of course is LISTEN to all the messages, the good ones and the bad ones