The Customer Service Revolution

A team of staff who know and understand the power of positive customer care are a formidable force in differentiating your business from the rest. This course is focused on providing the tools and skills to build confidence and competence in this critical area of competitive advantage. Participants will develop the invaluable interpersonal techniques of representing the company with professionalism, as well as dealing with even the most awkward customer effectively and positively.

Programme Objectives:
Build positive relationships by projecting an image of professionalism and competence with new and existing customers.
Use proven interpersonal skills to persuade and influence positive outcomes.
Handle even the most challenging situation effectively; select practical tools to use back in the workplace.

Developed for:
Everyone who provides a service and support to internal and external customers and for whom successful and effective liaison is a key requirement of their role.

Duration:
1 day

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