Delivery Driver Professional

A team of staff who know and understand the power of positive customer care are a formidable force in differentiating your business from the rest. This course is focused in providing the tools and skills to build confidence and competence in the delivery service business.

Programme Objectives:
Your experience of the job.
What's your communication like.
What works well for you with customers.
How do we treat different customer types.
How good is our customer care & building sales.
The cold chain.
Driver rules & regulations.
Road Safety.
Working with your customers, not against them.
Simple methods of dealing with complaints effectively.
Reasons for objections.
Managing objections constructively.

Developed for:
Delivery driver’s whether it be heavy goods or transit van. The content can be tailored to the requirements of the business and the current legislation for your vehicle type. It has also been successful for staff who are involved in the delivery process such as loaders and pickers.

Duration:
1 day

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